Privacy Statement

Last revision at March 2019

Health Matters takes your privacy very seriously and will process and use the information we may collect about you (the data subject) in a secure matter. In this privacy statement we explain which data we process and for what purpose. In addition, you can read in this privacy statement about your rights with regard to the processing of your personal data. We recommend that you read this privacy statement carefully. For questions you can contact us at info@healthmattersbv.com.

Data controller

Health Matters is the data controller with regard to the processing of your personal data.

How does Health Matters use your data?

Below you will find an overview of the purposes for which Health Matters processes your personal data. Along with it is stated which data Health Matters uses for that specific purpose, with what legal basis and for how long the data is stored.

Services, customer management and financial administration

Purpose Financial administration
Data Company name, billing address, bank details (bank name, IBAN, BIC)
Basis Legal obligation
Retention period As long as necessary for this purpose
Purpose To provide the service itself
Data Name and address data, email address, file data, data required to provide the service
Basis Execution of the agreement
Retention period As long as necessary for this purpose
Purpose Handling complaints
Data Name and address data, email address, file data, data required to provide the service
Basis Implementation of the agreement
Retention period As long as necessary for this purpose
Purpose Invoicing Data
Data Name and address data, email address, file data, data required to provide the service
Basis Execution of the agreement
Retention period As long as necessary for this purpose

How does Health Matters obtain your personal data?

Health Matters has information about you because you have provided us with this information.

Security of personal data

You must take into account that there are always risks associated with the provision of personal data, whether in person, by telephone, via the internet or any other media or computer. No system or technology is completely secure, “tamper” or “hacker proof”. Health Matters strives to take adequate measures to prevent or limit the risk of unauthorized access to and improper or inaccurate use of your personal data.

For example, we use encryption technology when collecting or transferring sensitive data. The people working with and for Health Matters have signed a confidentiality agreement where needed, are privacy-conscious and only have access to your personal data to the extent that they require this for the performance of their duties.

All personal data that we process is only stored within the European Economic Area (EEA), including those that are stored with any processors.

What are your rights?

Under the European General Data Protection Regulation you have a number of rights with regard to your personal data and their processing:


If you want to view the personal data that have been recorded and processed about you at Health Matters, you can request access via info@healthmattersbv.com.


If you want to make changes to the personal data that you cannot change in your account yourself, you can make a request for this at Health Matters. You can request that Health Matters modifies, corrects, supplements, deletes or protects your data, insofar as this is not contrary to a legal obligation that Health Matters must comply with by processing your data.

Restricting the processing

You also have the right, subject to conditions, to request Health Matters to limit the processing of your personal data.

Right of objection

If a certain processing takes place on the basis of the “justified interest” of Health Matters or a third party, you have the right to object to that processing.

Data transfer

You have the right to obtain your personal data from Health Matters. Health Matters will provide this in a structured and current form that can easily be opened in other common digital systems. This way you can also transfer your data to another provider.

Revoke permission

In all cases where a certain processing of your data is based on your permission, you have the right to withdraw that permission. This has no consequences for the past, but it means that we may no longer process that data. As a result, Health Matters may no longer be able to provide certain services.

Response by Health Matters

A request can be sent to info@healthmattersbv.com. Health Matters will grant your request as quickly as possible and in any case no later than one (1) month after Health Matters has received such a request. If Health Matters rejects your request, we will indicate in our response why the request is rejected.

Recipients of the personal data

The data can be passed on to:

  • Parties involved in the implementation or performance of an agreement between you and Health Matters
  • Parties involved in the implementation of services by Health Matters

It is possible that Health Matters is obliged to provide your data to a third party, for example on the basis of a legal obligation.

Health Matters has entered into a vendor agreement with its vendors that states that the vendor complies with the General Data Protection Regulation (GDPR) and has therefore taken sufficient technical and organizational security measures to protect your personal data. Part of this agreement is a confidentiality agreement.

After any collaboration with a vendor is terminated, they are required to transfer the processed personal data to Health Matters and to destroy it.


healthmattersbv.com and healthmattersbv.nl does not collect and process cookies other than temporary session data required for the correct functioning of our website. As for the other kind of cookies, you can have as many as you like when you visit us for coffee.

Can this privacy statement be changed?

This privacy statement can be changed. We therefore advise you to keep track of the version date stated at the top of this document and read the privacy statement for any changes.

Where can you go with complaints and questions?

If you have any questions or complaints about this privacy statement and how Health Matters uses your data, you can send an email to info@healthmattersbv.com. In addition, you can always contact the relevant national privacy protection regulator. In the Netherlands this is the Dutch Data Protection Authority.

Additional information about Health Matters

  • Health Matters B.V.
    Jaap ter Haarstraat 5
    1321 LA Almere
    The Netherlands
  • IBAN: NL09 KNAB 0257 4176 64
    BTW: NL0086.38.937.B01
    KvK: 32056686